1. CONTRACT – The contract for a short-term holiday rental shall be made between the Client and Heritage Holiday Homes, the contract will be entered into when Heritage Holiday Homes issue the confirmation form and will be subject to all the following booking conditions.

2. PAYMENT – A non-refundable deposit of 20% of the rental fee is payable if the booking is made more than 8 weeks before the start of the rental. The balance shall be payable 7 weeks before the commencement of the rental. Heritage Holiday Homes shall construe non-payment of the balance of the rent on or before the due date as a cancellation of the contract by the Client. All bookings made between 8 weeks and 1 week prior to commencement of the holiday will be paid in full by credit card at the time of booking. Bookings can only be accepted less than 1 week before the commencement of the rental by special arrangement. All deposits and balances payments shall be made to Heritage Holiday Homes by credit card (or cheque if there is sufficient time for clearance of funds).

3. CANCELLATION – Any cancellation prior to 8 weeks before departure made by the Client for whatever reason shall be in writing and addressed to Heritage Holiday Homes at info@heritageholidayhomes.co.uk. Deposits are non-refundable. Any cancellations after eight weeks prior to departure are non-refundable. Heritage Holiday Homes strongly recommend Clients to take out their own private holiday insurance policy.

4. PERIOD OF HIRE – Rentals commence, unless otherwise notified, at 4.00 pm on the day of arrival and terminate at 10.00 am on the day of departure.

5. NUMBER OF PERSONS USING THE PROPERTY – The number of persons occupying the property must not exceed the stated number for each property. (children are only welcome by prior arrangement at The Garden Apartment in Bath). Heritage Holiday Homes reserve the right to refuse entry to the entire party if this condition is not observed.

6. COMPLAINTS – Should there be any cause for complaint during the occupation of the property it must be notified promptly to the Housekeeper and in case of serious problems confirmed in writing to Heritage Holiday Homes at the address EMAIL ADDRESS TO ADD.

7. BREAKAGES OR DAMAGES – The Client is legally bound to reimburse Heritage Holiday Homes for replacement, repair or extra cleaning costs on demand.

8. CARE OF THE PROPERTY – The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period as at the beginning.

9. PETS & SMOKING – pets and smoking are not allowed in the properties at any time. The properties are subject to current fire regulations.

10. WARRANTY – Heritage Holiday Homes do not warrant and are not responsible for the accuracy of any verbal information given or statements made.

11. LIABILITY – Heritage Holiday Homes shall not be under any liability to the Clients or third parties for any loss or damage arising from breach of contract, negligence, misrepresentation or otherwise. If the property becomes unavailable or unusable for some reason prior to the date of booking then Heritage Holiday Homes obligation will be to reimburse the Client for any monies paid.

12. RIGHT OF ENTRY – Heritage Holiday Homes shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.